Shipping policy
Shipping Policy
We ship discreetly throughout the United States via UPS, FedEx and USPS. Every order ships in a plain, unmarked box. The sender shows only as "TBH Co., LLC".
When your order ships
Orders placed by 2:00 PM Pacific Time, Monday through Friday, ship within 2 business days (48 hours). Orders placed after 2:00 PM, or on a weekend or major US holiday, ship within 2 business days counted from the next business day. During high-volume sales, please allow an extra business day.
Shipping rates (contiguous United States)
- Free standard shipping on every order that includes a case.
- Free standard shipping on any order of $150 or more.
- Orders of only bags or sample packs under $150 ship for a flat $9.95.
Ciao Bella apparel
Ciao Bella items ship separately from our diapers, so they usually arrive in their own package and have their own shipping charge at checkout: a flat $9.95, or free on Ciao Bella orders of $150 or more. If your Ciao Bella items end up shipping in the same box as your bags or sample packs, we'll refund the extra $9.95 to your original payment method when your order ships.
Alaska and Hawaii
Case orders ship for a flat $99. Bag and sample orders are priced by weight and shown at checkout.
Expedited shipping
Faster options are available at checkout and are priced there. Upgrading changes only the time in transit once your order leaves our warehouse, not when it ships. Transit times count business days only.
Carrier and tracking
We choose the carrier based on your order's size and destination. You'll receive a shipping confirmation email with tracking when your order ships.
P.O. boxes
We can ship to P.O. boxes. Orders to a P.O. box ship via USPS.
Pickup locations
You may ship to a FedEx, UPS or Walgreens pickup location by entering that location's address at checkout. Packages not collected within the carrier's hold period are returned to us.
Incorrect or incomplete addresses
Please include apartment, suite and unit numbers. If a carrier returns a package because the address was incorrect or incomplete, we can re-ship it to a corrected address with shipping charged again, or refund the order less a 25% restocking fee. Any return fee the carrier charges may also be deducted.
Refused or undeliverable packages
If a package is refused, or can't be delivered because of the address provided, the order remains payable and is not eligible for a chargeback.
Lost or damaged packages
Contact us within 30 days of shipment and we'll open a claim with the carrier. We'll replace or credit the order once the claim is settled.
International shipping
We do not currently ship outside the United States.
Returns
Our diapers and related items are hygiene products, so all sales are final. See our Shipping & Returns page for details, including what to do if we made a mistake.