Cancellation policy
Cancellation Policy
This policy explains how to change or cancel a Subscribe & Save subscription or a one-time order.
Subscribe & Save
- How it works. A subscription sends you the same case automatically every 30 or 60 days, at 10% off the regular case price. Your payment details are stored securely by our payment provider, and you're charged shortly before each delivery ships.
- No commitment. There's no minimum number of deliveries. You can skip a delivery, change your product, size or frequency, or cancel at any time.
- How to change or cancel. Use the "Manage subscription" link in your order confirmation or subscription emails, or log in to your account on our website. You can also email support@bambinodiapers.com.
- Timing. Changes and cancellations apply to your next delivery if you make them before that delivery is charged. We'll email you a reminder a few days before each charge. Once a delivery has been charged and shipped, it can't be cancelled.
- Price changes. If the price of your subscription changes, we'll email you before the new price applies. You can cancel before your next charge if you don't want to continue.
One-time orders
To cancel an order, email support@bambinodiapers.com as soon as possible with your order number. We can cancel any order that hasn't shipped yet and will refund it in full. Once an order has shipped it can't be cancelled.
Returns
Our products are hygiene products, so all sales are final. See our Shipping & Returns policy for what we do if we send the wrong item or an item arrives defective.
Questions
Email support@bambinodiapers.com. We reply within 2 business days.